Knowledge Base

Categories (12)

Zoom

Articles, guides, training, and step-by-step assistance regarding how to install and use Zoom
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Microsoft Office 365

Articles, guides, training, and step-by-step assistance regarding how to install and use Microsoft Office 365
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New Faculty/Staff

Welcome to North Hennepin Community College. This is a great place for new faculty and staff to find answers to the most frequently asked technology-related questions.
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Phones

Articles and guides on how to use phones around campus
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Software and Applications

Reference articles, software for computer labs, MAC OS and more.
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Teaching & Learning

Articles and assistance with D2L, course design and more.
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Hardware and Device Support

Articles and step-by-step guides on hardware, operating system support, mobile devices and more.
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Event Support

Includes information about equipment, troubleshooting and more.
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Network and Connectivity

Articles on NHCC Networks, VPN, Wi-Fi, Cisco Umbrella and more.
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Service Management & ITIL

Articles and external resources surrounding (ITSM) Service Management process, ITIL best practice frameworks, certifications and more.
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Support Operations

View posted hours and office locations for IT Services.
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TeamDynamix Introduction

Students and Employees, start here! An introduction & quick guides to TeamDynamix and how to navigate the site!
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