Answering Calls Using Webex

Article Type: General Information

Question:

• How do I answer calls using Webex Soft Phones? 

Resolution:

• When you receive an incoming call, a notification will appear in the bottom right corner of the screen showing an incoming calls
   
• Select Answer to accept the call.
• Select Decline if you are unavailable to take the call.
• For your Primary Line, declining the call sends it to voicemail. For Shared Lines, declining silences the call on your device while it continues ringing for other users/devices configured for that line.
• If another call arrives while you are already on a call, Webex can place the current call on hold while you answer the incoming call.

• Answering Calls with multiple or shared lines

  The Webex Calling Dock can provide a convenient view for managing and answering calls across lines.
  

  L1 – Primary Line: Your main Webex phone number. Incoming calls can be answered or declined. Declining a Primary Line call sends it to voicemail.

  L2 – Secondary/Shared Line: An additional line assigned to your Webex App. Declining a Shared Line call silences it on your device while it continues ringing on other configured devices/users.

• Answering Calls Using Cisco Phone

  • Pick up the handset.
  • Set the handset down on the base when finished with the call.