Webex: Sign-In, Voicemail PIN Reset, and Phone Display Issues

Article Type: How To

Question:

  • How do I sign in to Webex and reset my voicemail PIN? What should I do if my phone number or name is incorrect on my desk phone?

Steps: 

Sign in to Webex

  • Open the Webex app on your computer.
  • Enter your StarID@minnstate.edu.
  • Follow the prompts to complete sign-in.
  • Once signed in, you’ll have access to messaging, meetings, and calling features.

Note:
New users may see a message stating their account is not activated during their first login attempt.

  • You may be prompted to click a link to resend the activation email.
  • The email may indicate that the link has expired.
  • This is expected behavior. Please wait a few minutes, then try signing in again.
  • After a short delay, your account should finish activating and allow you to log in successfully

Incorrect Phone Number on Desk Phone

If your phone number is displayed incorrectly:

  • Email: helpdesk@nhcc.edu
  • Include your name, correct number, and a brief description of the issue.

Incorrect Name on Desk Phone

If your name is displayed incorrectly on your device:

  • Email: helpdesk@nhcc.edu
  • Include your correct name and device details.

Reset or Set Up Voicemail PIN (Webex Calling)

From Your Phone
  1. Press the Voicemail button on your phone.
  2. Enter your current PIN when prompted. The default PIN is 741166.
  3. Follow the prompts to create a new PIN and complete the setup.
From the Webex User Portal
  1. Go to user.webex.com.
  2. Sign in with your StarID@minnstate.edu account.
  3. Click Settings.
  4. Select Calling.
  5. Choose Voicemail.
  6. Click Reset Voicemail PIN.
  7. Follow the prompts to create a new PIN.

 

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