Article Type: How To
Question:
- How do I check my voicemail?
Steps:
Checking Voicemail From Your Desk Phone
- The light on the top of your hand set will turn red when you have an unheard voicemail
- There are two ways you can access your voicemail:
- From your Cisco phone, press the Message
button. It is an icon located on your phone. Follow the prompts to login with your PIN and to listen to your new or old messages.
- Once finished, you can select End Call or hang up the handset.
- You can dial the internal voice mail phone number 0202. Enter your four digit extension and your PIN. Your first time enrollment PIN is 1379
Log on to Voicemail from a different Phone
- Dial 0202 (on-campus) or 763-488-0202 (off-campus)
- Press the * key when voicemail answers
- Enter your extension followed by the # key.
- Enter your PIN followed by the # key.
Accessing Voicemail Messages via Email
By default, all individuals will have their voicemail integrated into their Office 365 Outlook account.
Your voicemail message is presented to you as an email with a .WAV attachment. You can download that message and listen to it through your computer.
Deleting Messages: When you delete a message from the Outlook client, it will move it to the trash in your voicemail box and Outlook. If you are getting warnings about space in your voicemail box being low, you will also need to empty the messages from your Outlook trash to completely remove them from your voicemail box.
Using the Web Interface to Listen to Messages
While on a University provided Wi-Fi or wired internet connection, you can access the web portal to manage or listen to your voicemail – Link
- Note: To access the Web Interface off-campus from a university issued laptop, you will need to be connected through the VPN
You can log in using your StarID credentials.
You can also change your voicemail PIN from this website. After logging in select Settings, which will open a new web page. From there, select Passwords -> PIN. Make sure to select Save.