Logging into Finesse Desktop

Article Type: How To connect to Call Center Cisco Finesse Desktop

Resolution: The computer must be on our network or connected using VPN

Steps:

• Open IP communicator application
• Using FireFox or Chrome browser, navigate to Finesse Desktop. Accept any security or certificate related warnings.
  Note:- The Agent Login dialog box appears below
  
• In the ID field enter your StarID
• In the Password field enter your StarID password
• In the Extension field enter the 10 digit extension number displayed on your IP phone
• Click “Sign in"

Video tutorial:

• Cisco: https://video.cisco.com/video/5989283448001
• Youtube: https://www.youtube.com/watch?v=NKtLyaALbvQ

Summary:

Cisco Finesse integrate traditional contact center functions into a thin-client desktop. Cisco Finesse URL will replace the Cisco Agent application. It is a browser-based desktop through a web 2.0 interface, no client-side installations required.

Have Cisco AnyConnect VPN, IP communicator, then Cisco Finesse loaded in order if you are connecting from off campus.