Publisher Student Customer Support

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General Information

Question: Where do I go if I am having problems with my account that my book publisher manages?

  • Are you having trouble accessing publisher eBook and other content from your Brightspace courses? In most cases, you will need to contact the customer support of the eBook you are using.

Answer: 

  • McGraw Hill Connect Technical Support
    Call: (800) 331-5094
    Email and Chat: mhhe.com/support
    Monday - Thursday: 24 hours
    Friday: 11 a.m. - 8 p.m. CDT
    Saturday: 9 a.m. - 7 p.m. CDT
    Sunday: 11 a.m. - 11 p.m. CDT
  • Cengage Direct Access
    Call: (800) 354-9706
    www.cengage.com/support
    Monday - Friday: 24 hours
    Saturday: 10 a.m. - 6 p.m. CDT
    Sunday: 3 p.m. - 2 a.m. CDT
  • Cengage UNLIMITED
    1. Go to nhcc.redshelf.com
    2. Click on "Log In" in the uppper right hand corner.
    3. Either "Create an Account" or if you forgot your password, click on the "Forgot    Password" link.
    4. Find the code printed on your NHCC Bookstore receipt.
    5. Enter the code into the "Redeem Code" text box.
    NOTE: If you have any questions contact the NHCC Bookstore at 763-424-0808 or redshelf.zendesk.com or email help@redshelf.com.
  • Pearson Student Support
    24/7 - support.pearson.com
    Revel
    MyLab and Mastering
    MyLab Math
  • Pearson Live Chat:
  • Flatworld Customer Support
    Call: (877) 257-9243
    Email: support@flatworld.com
    Monday - Wednesday: 8 a.m. - 7 p.m. CDT
    Thursday - Friday: 8 a.m. - 4 p.m. CDT
    Sunday: 5 p.m. - 7 p.m. CDT

If you are still having issues getting your course site account or eBook active, please contact Azhar Alsaady at Azhar.Alsaady@nhcc.edu for further assistance or setup an appointment here: Azhar's Calendly Link 

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