Publisher Student Customer Support

General Information

Question: Where do I go if I am having problems with my account that my book publisher manages?

• Are you having trouble accessing publisher eBook and other content from your Brightspace courses? In most cases, you will need to contact the customer support of the eBook you are using.

Answer: 

• McGraw Hill Connect Technical Support
  Call: (800) 331-5094
  Email and Chat: mhhe.com/support
  Monday - Thursday: 24 hours
  Friday: 11 a.m. - 8 p.m. CDT
  Saturday: 9 a.m. - 7 p.m. CDT
  Sunday: 11 a.m. - 11 p.m. CDT
• Cengage Direct Access
  Call: (800) 354-9706
  www.cengage.com/support
  Monday - Friday: 24 hours
  Saturday: 10 a.m. - 6 p.m. CDT
  Sunday: 3 p.m. - 2 a.m. CDT
• Cengage UNLIMITED
  1. Go to nhcc.redshelf.com
  2. Click on "Log In" in the uppper right hand corner.
  3. Either "Create an Account" or if you forgot your password, click on the "Forgot    Password" link.
  4. Find the code printed on your NHCC Bookstore receipt.
  5. Enter the code into the "Redeem Code" text box.
  NOTE: If you have any questions contact the NHCC Bookstore at 763-424-0808 or redshelf.zendesk.com or email help@redshelf.com.
• Pearson Student Support
  24/7 - support.pearson.com
  Revel
  MyLab and Mastering
  MyLab Math
• Pearson Live Chat:
  • https://support.pearson.com/getsupport/s/contactsupport
• Flatworld Customer Support
  Call: (877) 257-9243
  Email: support@flatworld.com
  Monday - Wednesday: 8 a.m. - 7 p.m. CDT
  Thursday - Friday: 8 a.m. - 4 p.m. CDT
  Sunday: 5 p.m. - 7 p.m. CDT

If you are still having issues getting your course site account or eBook active, please contact Azhar Alsaady at Azhar.Alsaady@nhcc.edu for further assistance or setup an appointment here: Azhar's Calendly Link