Questions and Answers:
1) What is Intrado 911 Location Manager?
- Intrado 911 Location Manager is E911 software allows phone location information and directory number to be shared with 911 emergency services when 911 is dialed using Cisco Jabber. It allows organizations to track a mobile softphone (Jabber) user’s location regardless of whether they are on-campus or off-campus. In order to deliver emergency help more quickly and effectively, the carriers and public safety entities are upgrading the 911 network on a regular basis.
2) Why do I need this?
- The FCC requires wireless telephone carriers to provide 911 and E911 capability, where a Public Safety Answering Point (PSAP) requests it. Under 911 Act, 911 systems now automatically report the telephone number and location of 911 calls made from wireline phones, a capability called Enhanced 911, or E911.
3) What happens when staff/faculty makes a 9-1-1 call?
- Wired connection: When a user with a wired connection makes a 9-1-1 call, 911 Location Manager determines the IP address and matches it to the subnet found in network map and send location information and contact information send to campus public safety personal and 911 dispatch(PSAP).
The ERL that was assigned to this subnet is displayed as the user’s location at the PSAP.
- WiFi connection: Location Manager determines the location by matching the user's access points in the network map. The ERL that was associated to this access
point is displayed as the subscriber’s location at the PSAP.
- Off-site Users: When a user that is off-site makes a 9-1-1 call, it is routed to the PSAP with the self-reported location.
4) How do I request Cisco Jabber and 911 Location Manager?
5) Once I have submitted request for software how do I attain the software?
Windows PC Devices:
- After your software request submission IT Services will notify you that your user profile/directory number has been added to Jabber. You will then be able to follow instructions provided below in this article to install Cisco Jabber and 911 Location Manager Software.
Mac Devices:
- After your software request submission, IT Services will schedule a time to have the software installed on your computer.
Instructions: 911 Location Manager Software Install
Please note: After the software install a restart is required.
- Step 1) Open System Tray or desktop on a Windows Workstation Displaying the 911 Location Manager Application Icon
- Step 2) Click Skip if you do not want to read through the help hints provided. Arrows - Click the -> and <- arrow icons to go to the next page or revisit previous pages of the help tips.
- Step 3) When 911 Location Manager starts up for the very first time, as shown below. Enter your directory number and click Next.
- Step 4) After registration is complete, 911 Location Manager prompts for your current location.
- If you are on the campus, 911 Location Manager will not prompt for an address. First time user wait about 10 seconds and address will automatically populate. If you are off campus then we recommend the Name and Location Details you provide for the address is descriptive and identifiable for first responders. See example below.
- Step 5) Click Save and save the address you entered. 911 Location Manager screen displays a confirmation that the address you entered has been saved.
- Step 6) Click Done to close.
- Even though the screen closes after clicking Done, 911 Location Manager still runs in the background in your workstation. You can view it anytime, by clicking on its icon in your system tray.
Do not make a test 911 call
Editing Your Current Location
To edit your current location through the 911 Location Manager work panel:
- Step 1) Click the Edit icon from the 911 Location Manager work panel, as shown below.
- Step 2) Modify your address, as required, and click the Save button.
- When you are on-site, 911 Location Manager automatically determines campus location. You will not be prompted to provide your location. You can view but not modify this location. You may contact IT staff for questions.
Viewing Your Location History
Click the History button in the work panel, as shown in above figure. A list of locations that you have previously entered are displayed. Location Manager remembers and displays up to 100 locations. You can also delete locations you no longer plan to visit by clicking the Delete icon. When a location is deleted, it will no longer appear in the Location History list. A user visiting this location, will have to again provide the address details for this location. See example of location history below. Do not make a test 911 call.
