iPhone & Android Wi-Fi Troubleshooting

View these instructions when your mobile device is not easily connecting to a network.

How To

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Problem:

• My wireless connection is not working.

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Steps:

For iOS :

1. Open your Wi-Fi menu in Settings
2. Tap the remembered network
3. Tap Forget this Network
   
4. Return to your Wi-Fi menu and tap the network again
5. Use login credentials, username: email address and enter your StarID password.

For Android:

1. Open Settings on your device, and tap on the WiFI icon to access WiFi network options.
   
   
    
2. Tap and hold the WiFi network you want to delete, then select Forget Network from the menu that appears.