Process Owner/Process Manager

General Information

Question:

• What is a Process Owner/Process Manager and what are the roles their roles and responsibilities?

Definition of Process Owner/Process Manager:

• 'Owns' the process (even if the process is cross-functional)

• Ensures the process is being performed to policy/standards

• Ensures the process is delivering value

• Determines how to continually improve the process 

• Ensures all documentation is kept up to date

Key Roles and Responsibilities of a Process Owner/Process Manager:

• Accountable for managing the process and metrics for a service

• Responsible for process documentation

• Responsible for communicating process changes in how the service is provided

• Ensures people who play a role in the process of providing the service know what that role is and have the required knowledge and competency to provide that service

• Coordinate all process activities for the service

• Work with service owner to ensure smooth running services

• Monitor and report on process performance

• Responsible for process improvement