ITIL Foundations, Training, & Service Management Resources

ITIL Learning Resources

TeamDynamix

• An Introduction to the ITIL Framework

Service Management Resources

• IT Service Management Wiki 
• What is Service Management?  
• Service Management HDI  
• Continual Service Improvement  
• HDI 

ITIL Foundation Resources

• Basic Ideas behind ITIL
• What is ITIL Best Practice? 
• ITIL Processes
• ITIL Glossary A-Z 
• The ITIL Wiki 

ITIL Graphical representations

• ITIL® 4 - 34 Management Practices

AXELOS Resources

• What is IT service management?  
• ITIL Certifications 
• Sample Exam Papers