Articles and external resources surrounding (ITSM) Service Management process, ITIL best practice frameworks, certifications and more.
This article provides a collection of several external ITIL Foundations & Service Management Learning Resources
Learn about the lifespan of a Knowledge base article, beginning with Not Submitted, Draft and progressing through Archived.
Review the roles and responsibilities of a Process Owner or Process Manager.
Review the roles and responsibilities of a Service Owner.
Learn about the Service Review process and work involved to accurately document and define a Service.