Process Owner/Process Manager

General Information

Question:

  • What is a Process Owner/Process Manager and what are the roles their roles and responsibilities?

Definition of Process Owner/Process Manager:

  • 'Owns' the process (even if the process is cross-functional)

  • Ensures the process is being performed to policy/standards

  • Ensures the process is delivering value

  • Determines how to continually improve the process 

  • Ensures all documentation is kept up to date

Key Roles and Responsibilities of a Process Owner/Process Manager:

  • Accountable for managing the process and metrics for a service

  • Responsible for process documentation

  • Responsible for communicating process changes in how the service is provided

  • Ensures people who play a role in the process of providing the service know what that role is and have the required knowledge and competency to provide that service

  • Coordinate all process activities for the service

  • Work with service owner to ensure smooth running services

  • Monitor and report on process performance

  • Responsible for process improvement

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